When student aid was disbursed at the beginning of the autumn semester, the Financial Aid Office of the University of Texas in Arlington simply could not keep up. Emails and phone calls from students and parents spilled in the office. And even though the employees were doing their best, some consultations did not receive answers for a couple of weeks. As in many other colleges and universities across the country, the financial aid office was daring.

From mid-July, the financial aid staff of UT ARLINGTON has lost eight employees, more than 20 percent of their workforce. And even though things have calmed down from the beginning of the academic year, the office is still working to complete the vacancies, Karen Krause, Executive Director of the Office of Financial Aid, Scholarships and Veterans Benefits Processing University.

The shortage of personnel in UT ARLINGTON and other university financial aid offices are not necessarily unique. The United States faces a scarcity of generalized labor, nurses to pizza delivery drivers. In higher education, the shortage of workers extends through all facets of campus life, even in dining rooms. But having less employees at the Financial Aid Office can lead to the consequences that extend beyond the wait times of longer customers.

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